Better results with fewer resources, an oxymoron?

by Peter Briden | Customer Success, General, Sales

Early one morning last weekend I went walking with a good friend and vacation house neighbor, his name is Jack and he is one of the best business owners I know.  It was a cool, damp, overcast early September morning and we decided to walk…

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Over Promise, Under Deliver

by Peter Briden | Customer Success, General, Sales

A good friend of mine’s father has a saying.  “Don’t tell me how great you are, let me catch you at it.”  This saying came to mind to me recently when traveling from Toronto back to Pittsburgh.  I was around Erie and needed gas and…

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A Silver Bullet – Psst: and it’s free

by Peter Briden | Command, Customer Success, General, Leadership, Sales

The IT Managed Services business, like many businesses, is simple in concepts, however, extremely difficult to deliver, especially as it scales. People want a silver bullet and will pay handsomely to get it.  They rarely work.  Think diets, motivational speakers, magic pills, etc.  If it…

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Sales – What would you spend for a dollar of MRR

by Peter Briden | Command, Customer Success, General, Leadership, Sales

How much would you pay for a $1 of MRR? I spend a lot of my time working with IT managed services companies (MSP).  The main revenue stream for these companies are fixed fee IT services and monthly recurring revenue (MRR).  The strategy is that…

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