Better results with fewer resources, an oxymoron?

by Peter Briden | Customer Success, General, Sales

Early one morning last weekend I went walking with a good friend and vacation house neighbor, his name is Jack and he is one of the best business owners I know.  It was a cool, damp, overcast early September morning and we decided to walk…

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Over Promise, Under Deliver

by Peter Briden | Customer Success, General, Sales

A good friend of mine’s father has a saying.  “Don’t tell me how great you are, let me catch you at it.”  This saying came to mind to me recently when traveling from Toronto back to Pittsburgh.  I was around Erie and needed gas and…

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A Silver Bullet – Psst: and it’s free

by Peter Briden | Command, Customer Success, General, Leadership, Sales

The IT Managed Services business, like many businesses, is simple in concepts, however, extremely difficult to deliver, especially as it scales. People want a silver bullet and will pay handsomely to get it.  They rarely work.  Think diets, motivational speakers, magic pills, etc.  If it…

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