Word of the Month: ANTICIPATE

by Peter Briden | Customer Success, General, Leadership, Management

Anticipate My word of the month is ANTICIPATE.  As I work with business leaders and owners, it occurs to me how underutilized this word is.  It is the catalyst for growth and progress.  Many times we find ourselves with our heads down playing the business…

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I wish I could take out the garbage

by Peter Briden | Command, General, Leadership

Gosh, I wish I could take out the garbage… I am mending from a rough two weeks with a back ailment.  For most of my life I have been fortunate to have avoided any major health issues, and as important, pain.  Well, during that time…

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Uber 5 Star Rating System

by Peter Briden | General, Leadership, Management

Uber Rating – The 5 Star System Last week I had the privilege to attend Schnizzfest 2018 ( www.schnizzfest.com ).  This is my favorite event of the year; hundreds of IT service providers gather for the two and a half day event and I am fortunate to…

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Work – Organize, Manage, Reuse – Part 2

by Peter Briden | General, Leadership, Management

Organize, Manage, Reuse Work In the last article we discussed the concepts around reusing work.  In this article we will discuss some basics around organizing and managing the work.  At a high level, work comes to the organization with the potential to be either planned…

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Work – Organize, Manage, Reuse

by Peter Briden | General, Leadership, Management

Organize, Manage, REUSE Over the past few months I have been pondering a theme about how IT service providers think about work. As I have been refining my thoughts around how to organize, manage, and reuse work, I read an article about the Go Team for…

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You never forget how to ride a bike

by Peter Briden | General, Leadership

Guest Post by Kathy Briden There is something special about biking when on vacation and our trips south always include a fair amount of pushing the pedal. We bring our bikes but also rent a couple more for folks who come visit us so everyone…

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