What is the point?

by Peter Briden | Command, Customer Success, General, Leadership

A few weeks ago, a good friend of mine and fellow Pittsburgh MSP recommended a book to me called the Go Giver.  Like many book recommendations, when I get a strong recommendation from someone I respect it gets slotted to the top of the pile. …

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A Silver Bullet – Psst: and it’s free

by Peter Briden | Command, Customer Success, General, Leadership, Sales

The IT Managed Services business, like many businesses, is simple in concepts, however, extremely difficult to deliver, especially as it scales. People want a silver bullet and will pay handsomely to get it.  They rarely work.  Think diets, motivational speakers, magic pills, etc.  If it…

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All I ever wanted in life was to be mediocre.

by Peter Briden | Command, Customer Success, General, Leadership

All I ever wanted to in life was to be mediocre... Nailing Fundamentals is the Foundation for Greatness I was watching the Pittsburgh Pirates play the Saint Louis Cardinals the other night and made the following observation.  The Pirates were down 2-0 in the bottom…

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Sales – What would you spend for a dollar of MRR

by Peter Briden | Command, Customer Success, General, Leadership, Sales

How much would you pay for a $1 of MRR? I spend a lot of my time working with IT managed services companies (MSP).  The main revenue stream for these companies are fixed fee IT services and monthly recurring revenue (MRR).  The strategy is that…

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World Class – you know it when you see it

by Peter Briden | Command, Customer Success, General, Leadership

Sometimes you can just tell a great business when you see one.  Walking my dog this morning I happened across one of my neighbors getting their house resided.  The contractor was just setting up shop for the day and you could tell immediately that these…

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Zoom Out, Zoom In

by Peter Briden | Command

Each March we head to the beach to kick start spring and get away from the last vestiges of Pittsburgh’s winter.  One of my favorite activities is to walk the beach at dawn and watch the sunrise.  I am usually the only early riser in…

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