Can you really have your cake and eat it too?

by Peter Briden | Command, General, Leadership, Technology

Can you really have your cake and eat it too? I had the good fortune to recently spend time with 80 IT services business owners at a peer group meeting.  These are sharp business people that are all striving to run great businesses.  All businesses…

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What is the point?

by Peter Briden | Command, Customer Success, General, Leadership

A few weeks ago, a good friend of mine and fellow Pittsburgh MSP recommended a book to me called the Go Giver.  Like many book recommendations, when I get a strong recommendation from someone I respect it gets slotted to the top of the pile.  I…

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A Silver Bullet – Psst: and it’s free

by Peter Briden | Command, Customer Success, General, Leadership, Sales

The IT Managed Services business, like many businesses, is simple in concepts, however, extremely difficult to deliver, especially as it scales. People want a silver bullet and will pay handsomely to get it.  They rarely work.  Think diets, motivational speakers, magic pills, etc.  If it…

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All I ever wanted in life was to be mediocre.

by Peter Briden | Command, Customer Success, General, Leadership

All I ever wanted to in life was to be mediocre… Nailing Fundamentals is the Foundation for Greatness I was watching the Pittsburgh Pirates play the Saint Louis Cardinals the other night and made the following observation.  The Pirates were down 2-0 in the bottom…

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