Is your sales narrative a fairytale??

by Peter Briden | Command, General, Leadership, Sales

Is your sales narrative a fairytale?? I have just finished up a busy stretch in my schedule and have had some time to collect my thoughts.  For the last five weeks I have been spending considerable time, formally and informally, with close to 100 MSP…

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Make a hard right or easy wrong

by Peter Briden | Command, General, Leadership

Never wish life were easier, wish you were better.  Jim Rohn This past weekend I was fortunate to attend a family gathering.  We were gathering for an 80th birthday celebration for my brother-in-law Alex’s father.  In anticipation of the party, Alex crafted some homemade beer. …

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Customer Success & Chutes and Ladders

by Peter Briden | Command, Customer Success, General, Leadership

Customer Success & Chutes and Ladders Trust and goodwill.  The foundation of a healthy relationship.  In the IT services business, we strive to find, build and maintain Long Term Mutually Beneficial Relationships (LTMBR).  These are the relationship in which all stakeholders win. Customers Win –…

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Making the trains run on time.

by Peter Briden | Command, General, Leadership

In my work with IT service provider business owners, when discussing how IT operations should work, I commonly use the phase “making the trains run on time”. Last week I had the opportunity to take my first trip to Europe.  I spent time mainly in…

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I’m OK – You’re OK

by Peter Briden | Command, Customer Success, General, Leadership

I’m OK – You’re OK was the title of a popular self-help book in the late 60’s, I remember it as a kid, but have no idea of what it was about. I just remember the title. The title came to me today when I…

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Can you really have your cake and eat it too?

by Peter Briden | Command, General, Leadership, Technology

Can you really have your cake and eat it too? I had the good fortune to recently spend time with 80 IT services business owners at a peer group meeting.  These are sharp business people that are all striving to run great businesses.  All businesses…

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